FAQ - PDF Maker

How can I migrate to latest vtiger CRM version with installed PDF Maker extension ?

1/ If you have PDF Maker 1.31 or newer, please Deactivate your License key. If you are using older version, you can skip this step.
2/ After successful migration to latest vtiger CRM version, our extension is disabled.
3/ Go to Setting->Module manager and choose Custom Modules tab.
4/ Find our PDF Maker extension and enable it.
5/ Download our compatible release version from our download center.
6/ Upgrade our extension using Modul Manager and follow installation steps.

In case of some problem with license key, click on “Reactivate license“ button. You will be requested to insert your license key and your license should be reactivated.
For more informations, please visit http://www.vtiger.sk/en-pdfmaker/pdf-maker-professional/manual-pdfmaker-professional/244-reactivate-license-key.html

Can I use PDF Maker with modified vtiger CRM ?

Yes, our latest PDF Maker extension version (from 1.31) is Modul Manager compatible (vtiger CRM 5.2.1 and 5.3.0 version), so you can install it without any problems and without overwrite any vtiger core files.
During installation of PDF Maker, for vtiger CRM 5.2.0 or 5.1.0 version, you can choose Express or Custom installation type. If you have made some changes in following files:
/index.php
/Smarty_setup.php
/Smarty/templates/DetailView.tpl
/Smarty/templates/Inventory/InventoryActions.tpl
/modules/Emails/EditView.php
/Smarty/templates/ComposeEmail.tpl
/modules/Emails/Save.php
you must choose Custom installation and follow the instructions on next page, else you can choose Express installation.  In order to copy source files correctly it's nessary to set file permission to 777.

Can I use custom fields ?

PDF Maker allows you to use all standard and all custom fields created with Layout editor.

With which version of vtiger CRM is PDF Maker compatible ?

At the time our PDF Maker is compatible with vtiger CRM 510, 520, 521 and 530.

How can i upgrade PDF Maker to latest version ?

The PDF Maker is extensions modul for vtiger CRM. You can upgrade it like other extensions thrue Modulemanager. For more info please visit folloving url:
http://wiki.vtiger.com/archives/index.php/vtiger510:UserManual_Administration_Tools_Module_Manager#Upgrade_Module

If we purchase the product now, then we will receive the updates too ?

Yes, our customers can download the latest verion of PDF Maker for current version of vtiger CRM from our downloading page for free. We inform our customers about new version of PDF Maker per Emial and vtiger forum.

Can I have a trial version of PDF Maker first ?

No, but you can use our demo http://pdfmaker.vtigercrm.sk to try it. You can download a FREE version too.

After installation I got folowing error: Error - mPDF requires mb_string functions. Ensure that PHP is compiled with php_mbstring.dll enabled.

PDF maker uses MPDF as PHP class to generate PDF files from HTML. MPDF requires the mb_string module to be enabled (see http://uk.php.net/manual/en/ref.mbstring.php) which means that PHP>=4.3.0 will be required as a minimum, and PHP 4.3.0 to 4.3.3 need --enable-mbstring=all. For Windows users: Enable the extension(s) in php.ini you want to use by uncommenting the extension=php_*.dll lines in php.ini. This is done by deleting the leading ; from the extension you want to load and restart Apache. http://php.net/manual/en/install.windows.extensions.php

// change the following line from ...
;extension=php_mbstring.dll
// ... to
extension=php_mbstring.dll

What is the difference between the FREE, BASIC and the PROFESSIONAL version?

FREE version: allows You to create one of templates for Quote, Invoice, Purchase Order and Sales Order Module
BASIC version: allows You to create unlimited count of templates for Quote, Invoice, Purchase Order and Sales Order Module
PROFESSIONAL version: allows You to create unlimited count of templates for all standard programed vtiger CRM Modules

The full differencies list is avaiable on: http://www.its4you.sk/en-pdfmaker/pdfmaker-compare.html